Refund policy

Ordering & Payment

• Custom Orders: Must be placed at least 7 days in advance. Rush orders (under 72 hours) may incur an additional fee.
• Deposit: A 50% non-refundable deposit is required to confirm all custom orders. The remaining balance is due 48 hours before pickup/delivery.
• Payment Methods: We accept major credit/debit cards. 

Cancellations & Refunds

• Cancellations must be made at least 72 hours before the scheduled pickup/delivery for a partial refund.
• No refunds will be issued for cancellations. 
• All deposits are non-refundable. If needed, we may offer credit toward a future order.

Pickup & Delivery

• Pickup Times: Orders must be picked up during the scheduled time window. Please arrive promptly.
• Late Pickups: We allow a 15-minute grace period. Beyond that, your order may not be guaranteed fresh.
• Delivery: Available for an additional fee within a specified radius. Delivery time must be confirmed 24 hours prior.
• Delivery Fee: $25

Storage & Handling

• Once your baked goods leave our premises, we are not responsible for any damages due to mishandling or improper storage.
• Items should be stored in a cool, dry place. Refrigeration may be necessary depending on the item.

Custom Designs

• We do our best to replicate requested designs but do not guarantee exact replicas of inspiration photos.
• Colors, styles, and decorations may vary slightly due to the handmade nature of our products.

Photos & Promotion

*We reserve the right to photograph all custom items for promotional purposes.

 

Questions or Concerns? Please reach out to us directly at theluxurybakeco@yahoo.com. Your satisfaction means everything to us!